When a Shoplifting Incident Occurs

If you are going to approach a suspected shoplifter, you should have personal knowledge of the shoplifting incident. You should know that the person did not enter the store with the merchandise, that the merchandise is yours and has not been paid for, and that the subject has either concealed the merchandise or left, or attempted to leave, the store without paying for it.

When you approach a suspected shoplifter, you should approach them professionally. Identify yourself and take them to a private place to speak with them about the incident. Have a witness of the same gender present when you speak to the suspect. Do not use accusatory language, but state the facts you have regarding the incident.

If you detain a shoplifter, you may detain them for no more than one-half hour. Under Maine law, the purpose of the detention is to identify the subject, verify the identification and notify police.

Do not chase suspected shoplifters unless your company has specifically trained and instructed you to do so. You risk injury to not only yourself, but to the suspect as well, for which you may be sued later.

Take note of the subject’s physical appearance. Note hair color, facial hair, clothing descriptions, unusual features, approximate height and build of all subjects.

When the subject leaves the store, watch to see if they get in a vehicle. Note the color, make, and model of the vehicle. Take down the license plate.

If the subject leaves on foot or in a vehicle note the direction of travel and give this information to the police or dispatch.

Use the following page to record information on apprehended or suspected shoplifters. Share this information with all employees and local businesses.

Document the incident in detail as soon as possible. Use your notes and reports to prepare for criminal prosecution and/or civil action.